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Terms & Conditions

1. *Booking Appointments:* – Bookings can be made online through our website or by calling any of our branches , messaging our social media channels or through our app . – Appointments are subject to availability, and we recommend booking in advance to ensure your preferred date and time. – We reserve the right to request a deposit for first time clients, certain large services or during peak times. All first time colour services need a skin test to be carried out a minimum of 24 hrs before appointment. There is no appointment needed for this but colour services will be refused on health and safety grounds if this is not done and information sheet signed. If any reaction happens redness, itching, burning etc occurs we will not be able to proceed with the service. It is vital that you tell your stylist if this happens First time colour lightening services (highlites balayage etc) will require a consultation and strand test (48 hrs) before service colour appointment If it is deemed by a stylist that your hair is in a compromised or weakened state we will not attempt the service under any circumstances . Please understand that this is not personal and is only ever done solely to prioritise your hair health.

 2. *Cancellation and Rescheduling Policy:* – We understand that plans change, so please notify us at least 24 hours before your appointment if you need to cancel or reschedule. – Appointments cancelled within 24 hours of the scheduled time will be subject to a cancellation fee, which is 50% of the service cost. – If you repeatedly cancel or miss appointments without proper notification, we reserve the right to decline future bookings or require pre payment in advance of actual appointment In the unlikely event that we have to cancel your appointment (this will only ever be done if a stylist is sick or absent or if the salon suffers a catastrophic outage electricity ,water, extreme weather conditions etc.  We will endeavour to afford you the same courtesy where possible of 24 hrs notice. In the unlikely event of your appointment needing to be changed on day of service we will offer you an alternative time or date.

3. *Late Arrivals:* – We strive to accommodate late arrivals; however, if you are more than 15 minutes late, your appointment may need to be rescheduled, and our cancellation policy will apply.

4. *Service Satisfaction :* – Your satisfaction is our priority. In the unlikely event you are unhappy with your service, please let us know during your visit and we will work to make it right. With large colour services we may require a consent / acknowledgement form signed detailing hairplan and realistic expectation agreement between stylist and yourself following consultation.

5. *Personal Belongings:* – We are not responsible for any lost, stolen, or damaged personal items during your visit. – Please keep your belongings with you or in a secure location at all times. Colour appointments please try and avoid high collar jumpers / sweatshirts etc that may be inclined to get in the way and be easily stained. It’s always advised not to wear high value items when visiting for colour services. In the unlikely event that an item of clothing gets stained/damaged with chemical ie hair colour we will pay for dry cleaning. If this fails to resolve the issue we will reimburse you the value of the item (up to a maximum of 50€)

6. *Pricing and Payments:* – Prices for our services are subject to change without notice. – We accept various payment methods, including cash, debit cards, and credit cards. – Any discounts or promotional offers must be mentioned at the time of booking. It is our salon policy to issue receipts for all services and purchases. Receipts may also be emailed if required

7. *Children in the Salon:* – For safety reasons and to ensure a relaxing environment for all clients, children must be supervised by an adult at all times. Children are not permitted to run around in the salon and must remain either seated or with an adult at all times. The salon is a high risk environment for Children, risks include hot tools sharp blades and chemicals. Please be aware of this

8.  Conduct within the salon – We ask that all guests show our team respect at all times.  Management will not accept any abuse, aggression or negative behaviour towards our team. 

9. * Data Privacy: – We are committed to protecting your personal information in accordance with GDPR regulations We do not share your details with 3rd parties Online booking deposits are made through our salon software provider Phorest salon systems , We do not hold your credit card details they are held by Phorest on a secure server which we do not have access to . If you do not wish to receive appointment text or email reminders, email information etc please inform front of house staff and we will unsubscribe. By default we select this to allow you to receive appointment reminders. Photography We will often take photographs of before and after to add to your file. Please inform us if you do not want photos shared on social media. – By booking an appointment, you agree to all Of the conditions above.

10. *Changes to Terms and Conditions:* – We reserve the right to amend these terms and conditions at any time without prior notice. – Your continued use of our services following any changes indicates your acceptance of the updated terms. By booking an appointment with us, you agree to these terms and conditions. If you have any questions or concerns, please contact us. We look forward to serving you!